Right of withdrawal

Cancellation policy

Pa15 Consulting, Antonio Pacifico, Walter-Freitag-Str. 18A, 42899 Remscheid, Germany

(“Entrepreneur”)

Status: 25.04.2025

With this cancellation policy we comply with our duty to provide information in accordance with § 312d para. 1 BGB in conjunction with Art. 246a § 1 para. 2 and 3 EGBGB by informing you about the conditions, deadlines and the procedure for canceling purchase contracts for goods in our online store at www.iosonotonino.store.

1. Right of withdrawal

• In accordance with Section 312g (1) BGB, consumers are generally entitled to a 14-day statutory right of withdrawal in accordance with Section 355 BGB for distance selling contracts, i.e. also for the purchase of goods in online stores.

2. No right of withdrawal

• There is no right of withdrawal for sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
• In particular, cosmetic products and foodstuffs are therefore excluded from the right of withdrawal if they are no longer marketable once the seal has been removed.
• In accordance with Section 312g (2) sentence 1 BGB, a consumer has no right of withdrawal in the case of a contract concluded outside of business premises or in the case of a distance selling contract if goods are specifically manufactured for a customer or tailored to their personal needs.

3. Revocation period

• The revocation period is 14 days. Timely dispatch of the revocation is sufficient to meet the deadline. In the case of a sale of consumer goods,

1. which does not fall under letters b to d, the withdrawal period begins as soon as the consumer or a third party named by him who is not the carrier has received the goods,
2. where the consumer has ordered several goods as part of a single order and the goods are delivered separately as soon as the consumer or a third party named by him who is not the carrier has received the last goods,
3. where the goods are delivered in several partial shipments or pieces as soon as the consumer or a third party designated by the consumer, who is not the carrier, has received the last partial shipment or the last piece,
4. which is aimed at the regular delivery of goods over a fixed period of time as soon as the consumer or a third party designated by the consumer, who is not the carrier, has received the first goods.

4. Declaration of withdrawal

• Withdrawal is made by declaration to the trader. The declaration must clearly state the consumer’s decision to withdraw from the contract.
• The revocation does not have to contain a reason. The revocation can be declared in any form (e.g. letter, e-mail, telephone). The consumer may also use the attached model withdrawal form, although this is not mandatory.

5. Consequences of withdrawal

• The consumer and the trader are no longer bound by their declarations of intent to conclude the contract if the consumer has withdrawn his declaration of intent in due time.
• The services received must be returned within 14 days at the latest.

6. Reimbursement of payments

• The trader must also reimburse any payments made by the consumer for the delivery. This does not apply if the consumer has incurred additional costs because he has opted for a different type of delivery than the cheapest standard delivery offered by the trader.
• For the repayment, the trader must use the same means of payment that the consumer used for the payment. This does not apply if something else has been expressly agreed and the consumer does not incur any costs as a result.
• The trader may refuse repayment until he has received the goods back or the consumer has provided proof that he has dispatched the goods. This does not apply if the trader has offered to collect the goods. The consumer is not obliged to return the goods received if the trader has offered to collect the goods.

7. Collection of high-value goods

• Goods with a value of more than 2,000 euros will be collected by the entrepreneur through a courier. Returns by the consumer are excluded.
• Collection will be made on request Monday to Friday within an agreed time window. The consumer shall receive a dispatch label to be affixed to the delivered packaging.

8. costs of return

The consumer shall bear the direct costs of returning the goods. This does not apply to goods with a value of over €2,000.

Returns must be sent to the following address:
Pa15 Consulting
Antonio Pacifico
Walter-Freitag-Str. 18A
42899 Remscheid

9. Compensation

• The consumer must pay compensation for any loss in value of the goods if the loss in value is due to handling of the goods that was not necessary to check the nature, characteristics and functioning of the goods.
• In the case of vacuum-packed goods, the vacuum packaging must not be removed. Removing the vacuum packaging leads to a loss of value for which the consumer must pay compensation. The same applies to the removal of a security band.
• Jewellery that is not protected may only be tried on, but not worn. Wearing the jewellery leads to a loss of value for which the consumer must pay compensation. Please note that you will have to pay compensation for even the smallest marks or scratches on jewellery if it is returned. We therefore strongly recommend that you do not remove the vacuum or other seals!
• Cosmetic products and food products must not be opened to test for intolerance to the ingredients. The consumer has the opportunity to find out about the ingredients on the product packaging.

10. Withdrawal form

Withdrawal form

To: Pa15 Consulting, Antonio Pacifico, Walter-Freitag-Str. 18A, 42899 Remscheid, Germany
I hereby cancel the contract concluded by me for the following goods:

Designation: ______________________________
Ordered on: ______________________________
Name of the consumer: ______________________________
Address of the consumer: ______________________________
Date: ______________________________
___________________________________________________
Signature of the consumer (only for notification on paper)
You can use the cancellation form, but this is not mandatory.